Correla are looking for a Customer Delivery Manager to join our team, to develop and nurture strong and strategic relationships with your allocated customers, to fully understand their business.
Salary: c£65,000
About us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role
- You will deliver high customer satisfaction by developing relationships and throughly understanding their ‘pain’ points, proactively working to translate into action plans across the Correla business, and wider industry.
- You will confidently open the door for Correla’s growth opportunities across the suite of products and services.
- You will enable customers to run their own operations; being their dedicated point of contact for driving improvements impacting the customer experience and owning complex matters to resolution.
- You will collate key data and intelligence – driving and communicating continuous improvements and action plans into the business and wider CDSP industry
About You
- You will have B2B service management experience
- You will have experience with customer sentiment techniques
- You must have experience in managing a customer group of IGT and DN’s.
- You will have in-depth knowledge in the gas and electricity industry
What we offer
- Locate for your day
- Uncapped annual leave
- 6-12% Pension Contribution
- Private Healthcare
- 26 weeks’ full pay equal parent leave
- Wellbeing Services
- And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.
Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.
Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.