Correla are looking for a Customer Operations Administrator to join our Managed Services function.
Salary: circa £28,000 (advertised salary achievable for a candidate fulfilling all role criteria)
Job Type: Permanent
About us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role:
- Customer and Query Management: Understanding customer requirements to provide them with the services and information they need in an accurate and timely manner
- Operational Process Support: Provide a quality standard of administrative support for operational processes and to all customers, ensuring processes are followed accurately
- Performance and Quality Delivery: Increase customer satisfaction by consistently achieving all key performance metrics and meeting customer requirements. Whilst responding to queries within agreed SLAs
- Continuous Improvement: Increase process efficiency and productivity, and identifying opportunities to drive service and quality improvements
- Collaboration and Learning: Working with colleagues across the team to identify opportunities to enhance processes and customer experience
About You
- Attention to Detail: Accurately complete tasks and spot anomalies in data or process outcomes.
- Problem Solving: Identify issues and raise them appropriately, applying logical thinking to propose solutions.
- Team Collaboration: Work effectively with peers and more senior colleagues to support shared goals.
- Communication Skills: Provide clear written and verbal updates, with the ability to engage professionally with internal and external stakeholders.
- Customer Focus: Show understanding of customer needs and a commitment to getting things right first time.
- Learning Agility: Demonstrate a desire to learn and develop knowledge of systems, processes and customer expectations.
What we offer
- Locate for your day
- Uncapped annual leave
- 6-12% Pension Contribution
- Private Healthcare
- 26 weeks’ full pay equal parent leave
- Wellbeing Services
- And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.
Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.
Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.