Customer Operations Team Leader (Secondment)

Discipline: Internal
Job type: Fixed Term
Job ref: 004004
Published: 12 months ago

As Customer Operations Team Leader you will be the centre of excellence for all things related to processes giving customers first class support and to manage, motivate and organise the team to ensure all our Data Services Contract obligations relating to our portfolio of deliverables are met. You will also continually enhance the completeness, accuracy and efficiency of our processes and reduce or remove the queries and issues of our customers.


The role will be on the SPA / RGMA Team leading the Telephone Contact Team and supporting the wider SPA / RGMA team.


See the Impact Profile to find out about what you will be doing, how you’ll do it and how you will add value to our customers: Customer Ops Team Leader


Closing date is 26th March


At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.


Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.  


Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability.    We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.


*Research shows us that men tend to apply for roles even if they only match about 60% of the criteria. Whereas women tend not to apply for roles if they can’t tick every box. Correla is committed to embracing diversity and removing any obstacles. So, even if you can’t tick every box, if you can demonstrate some of the criteria and believe you have what it takes, then we’d love to hear from you.