Service Now Business Analyst

Location Solihull
Discipline: Internal
Job type: Fixed Term
Job ref: 007062
Published: 14 days ago

Correla are looking for a ServiceNow Business Analyst to join our team on a 6-month FTC.


Please see attached the Impact Profile for more information.


About us


In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.

Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.


About the Role

  • You will  be responsible for the capturing of requirements in the form of epics & stories with the associated acceptance criteria ready for ServiceNow development. 
  • You will organise and lead workshops to investigate, analyse and understand business problems taking into consideration organisation, people, process, information, data, and technology. 
  • You will work with the Product Lead and development team they will identify where ServiceNow can be utilised to address these problems and capture the requirements for development.

About you

  • You will have demonstrated experience in process analysis and improvement
  • You will be an excellent communicator and be able to manage stakeholder relationships both internal and external
  • You will be highly adaptable and have excellent attention to detail 

What we offer

  • Locate for your day
  • Uncapped annual leave
  • 6-12% Pension Contribution
  • Private Healthcare
  • 26 weeks’ full pay equal parent leave
  • Wellbeing Services
  • And more!

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.


Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.


Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability.    We promise that your opportunity for employment with us depends solely on your qualificatio